Colleges have been besieged by one racist incident after another in the past two years, and they have spent that time developing a common strategy for dealing with the immediate fallout. One mainstay: Respond publicly.

But what determines whether that response will resonate with aggrieved students?

The best predictor may be how satisfied students already are with the degree of diversity in their ranks, according to a new study presented at this week’s annual meeting of the American Educational Research Association….

Read more in The Chronicle of Higher Education.